Frequently asked questions

 No. 

Our practice does not prescribe Schedule 8 (S8) medicines, also known as controlled drugs or drugs of dependence. If you require ongoing treatment with an S8 medicine, you will need to see your regular treating specialist or the doctor who manages this medication. 

No.

Australian GPs are generally unable to provide telehealth consultations to patients who are overseas. Medicare does not provide rebates for consultations conducted while a patient is outside Australia, and medical indemnity insurance may not cover GPs providing medical advice or treatment across international borders.

 No. 

 Medical certificates and referral letters are legal documents. Our doctors can only issue these documents based on a consultation they have conducted. To comply with Australian medical and professional standards, we do not provide backdated medical certificates or referral letters. 

Walk-in availability depends on each doctor's schedule and capacity on the day.

Although our practice may still be open, doctors may stop accepting additional walk-in patients once they have reached capacity. This allows our doctors to provide safe and thorough care to all patients already waiting.

If you are planning to attend as a walk-in, we recommend calling our reception team first. We can advise whether walk-ins are available and suggest the best time to attend.

No. 

Recording, filming and photography are not permitted anywhere within the clinic, including the waiting area, consultation rooms and treatment rooms, to protect the privacy and confidentiality of our patients and staff.

If unauthorised recording, filming or photography is identified, we reserve the right to request that the material be deleted immediately in the presence of our staff. 

A warning will also be documented in the patient's medical record, and repeated breaches may result in the patient being asked to seek care at another practice.

Immunisation/Injection appointments are available:

Monday to Friday: 

9:00 am – 4:00 pm 

Sunday: 

10:00 am – 4:00 pm 

Patients booking online will see a pop-up message advising of these hours. 

Appointments booked outside these times will be rescheduled, as a practice nurse is not available to administer vaccines outside these hours.

Can I book a telehealth appointment online?

 No. 

Telehealth appointments cannot be booked online, as our doctors cannot guarantee an exact call time. Doctors usually make telehealth calls after they have finished seeing their in-clinic patients. If you require a telehealth consultation, please call the clinic on the day to be placed on the waiting list. 

Can I book a telehealth appointment as a new patient?

 No.

Telehealth consultations are available to existing patients only. 

Can I book a telehealth appointment if I haven't attended the clinic in the last 12 months?

 No. 

Patients who have not attended our clinic in person within the previous 12 months are not eligible for telehealth consultations. A face-to-face appointment is required before telehealth can be offered. 

Are you a registered Yellow Fever Vaccination Clinic? 

 No. 

 If you require a Yellow Fever vaccination for travel, please book with an accredited Yellow Fever vaccination centre. 

More information can be found using the link below. 

https://www.health.nsw.gov.au/immunisation/Pages/yellow-fever-clinics.aspx

 Do you offer iron infusions? 

 No. 

We do not provide iron infusions at our medical centre.

If your doctor determines that an iron infusion is appropriate, our doctors can provide you with a referral and a prescription for the required medication. 

The infusion will then need to be administered at an external facility.

 The closest facility offering iron infusions is 

Healthwoods Endoscopy Centre. 

Address: 53 Cowper Street, Granville 

Ph: 9897 9999

(For any enquiries, please contact them directly as we are not affiliated with this facility.)