Patient Information

APPOINTMENTS/WALK INS 

We encourage all patients to book appointments by calling our practice or booking online via Healthengine.

Walk-in patients are welcome, however appointments are given priority and will be seen as close to their scheduled time as possible. That said, emergencies can occur and may cause unexpected delays.

Emergencies will always be seen first.

Please note that consultation times can vary between 5 to 30 minutes depending on the complexity of each case. Some patients may require more time due to complex or urgent needs, and our doctors are committed to giving every patient the care they deserve. As a result, waiting times can sometimes extend up to 2 hours.

If the doctor has reached capacity for the day, they may stop accepting additional patients, regardless of the time. 

This ensures safe and quality care for those already waiting.

To help you plan your visit:

• You’re welcome to ask our staff how many patients are ahead of you.
   
• We recommend arriving early if you wish to be seen without a long wait.
   
• Booking an appointment in advance is the best way to minimise your waiting time.
   

We appreciate your patience and understanding as we strive to provide respectful, thorough care for all patients.

AFTER HOURS

Sydney Medical Services is our nominated after hours home visiting GP service. 

Ph: (02) 8724 6300.

For emergency, please call 000 or attend the local Auburn Hospital. 

COMMUNICATION ASSISTANCE

Patients who require communication assistance are asked to let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.

CONFIDENTIALITY

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorised member of staff. For more details, please ask to see our Privacy Policy.     

PATIENT FEEDBACK

Please speak to a staff member if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.