Before Your Visit

 Appointments

We encourage patients to book an appointment by calling our practice or booking online via Healthengine.

Walk-in patients are welcome; however, patients with appointments will be given priority. 

Emergencies will always be seen first.

Walk-In Availability 

Walk-in availability is subject to each doctor's schedule and capacity on the day.

To ensure our doctors can provide safe and thorough care to all patients, doctors may stop accepting additional walk-in patients once they have reached capacity.

If you are planning to attend as a walk-in, we recommend calling our reception team before coming to the practice. We can let you know whether walk-ins are still being accepted and advise you of the best time to attend.

Arrival & Check-in

Please arrive a few minutes before your appointment or as early as possible if attending as a walk-in.

When checking in, please have the following ready:

• Valid government-issued photo identification 
• Medicare card (if applicable) 
• Health insurance card(s) (if applicable) 

Verifying your identity helps us:

• Confirm we are treating the correct patient 
• Protect your personal health information 
• Prevent identity fraud 
• Maintain accurate medical records 

Waiting Times

Consultation lengths vary depending on each patient's medical needs and can range from approximately 5 to 30 minutes.

Some patients require additional time due to complex or urgent medical conditions. As a result, waiting times may occasionally extend to up to two hours.

To help you plan your visit:

• Book an appointment whenever possible. 
• Arrive early if attending as a walk-in. 
• Feel free to ask our reception team how many patients are ahead of you.

We appreciate your patience while our doctors provide every patient with the care and attention they need.

Communication Assistance

If you require communication assistance, please let our reception team know when making your appointment.

Interpreter services, including the Translating and Interpreting Service (TIS National), can be arranged where required.