Patient Information

Patient Information

APPOINTMENTS/ WALK INS 

Please phone the practice or book online through Health Engine for an appointment with nominated doctor.

Walk-in patients are accepted also.

Emergencies will always be give priority.

 

LONGER CONSULTATIONS 

Longer consultations are available: Please advise reception staff if you require extra time. 


WALK IN APPOINTMENTS

Walk in appointments can be allocated for selected doctors and will usually have a waiting time.


AFTER HOURS

Sydney Medical Services is our nominated after hours home visiting GP service. Ph: 02 8724 6300.

They are available from 6pm Saturday from 12pm Sunday and Public Holidays 24 Hours. Or for emergency you can attend the local Auburn or Blacktown Hospital. 


FEES

We bulk bill all patients with a valid Australian Medicare Card. Services and referrals which is not covered by Medicare will be informed prior to the Doctors visit. 

Private fee is $60.00 for a standard consultation and $90 for a long consultation.

Fees applies for Medical Employment forms, please ask reception for details. 


TELEPHONING YOUR DOCTOR

Doctors are unable to take calls during consultations. Patients are suggested to come in to see the Doctor.


RESULTS OF INVESTIGATIONS

If you have been referred for a test, please ensure you see a GP for the results within two or three days. Results will not be provided over the telephone.


MANAGEMENT OF PATIENT HEALTH INFORMATION 

Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Policy. 


PATIENT RIGHTS 

Our practice regularly engages with local health services, such as specialist,allied health and hospitals, your GP with provide sufficient information (referral letter) to plan and facilitate optimal patient care. 


PATIENT FEEDBACK

Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.


COMMUNICATION ASSISTANCE

Patients who require communication assistance are asked to let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.


CONFIDENTIALITY

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorised member of staff.    

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