Patient Information

APPOINTMENTS/WALK INS 

Please phone the practice or book online through Healthengine for an appointment.

Walk-in patients are welcome however appointments do have priority and will be seen as close to their appointment time as possible but we would ask for your patience and understanding as emergencies oftern occur which can disrupt set appointment times.  

Emergencies will always be give priority.

If the doctor feels that they have too many patients to see, they reserve the right to stop taking patients, regardless of the time. 

We endeavour to treat all patients with the utmost respect and care, hence our doctors must spend enough time with every patient.

And such, consultation times may range between 5 minutes to 30 minutes depending on case.

As a result, waiting times can be up to 2 hours. 

In saying this, we highly recommend patients to come earlier to see the doctor within a reasonable amount of time.

AFTER HOURS

Sydney Medical Services is our nominated after hours home visiting GP service. 

Ph: (02) 8724 6300.

For emergency, please call 000 or attend the local Auburn Hospital. 

COMMUNICATION ASSISTANCE

Patients who require communication assistance are asked to let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.

CONFIDENTIALITY

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorised member of staff. For more details, please ask to see our Privacy Policy.     

PATIENT FEEDBACK

Please speak to a staff member if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.