APPOINTMENTS/ WALK INS
Please phone the practice or book online through Health Engine for an appointment with nominated doctor.
Walk-in patients are accepted also.
Emergencies will always be give priority.
Longer consultations are available: Please advise reception staff if you require extra time.
WALK IN APPOINTMENTS
Walk in appointments can be allocated for selected doctors and will usually have a waiting time.
Sydney Medical Services is our nominated after hours home visiting GP service. Ph: 02 8724 6300.
They are available from 6pm Saturday from 12pm Sunday and Public Holidays 24 Hours. Or for emergency you can attend the local Auburn or Blacktown Hospital.
We bulk bill all patients with a valid Australian Medicare Card. Services and referrals which is not covered by Medicare will be informed prior to the Doctors visit.
Private fee is $60.00 for a standard consultation and $90 for a long consultation.
Fees applies for Medical Employment forms, please ask reception for details.
TELEPHONING YOUR DOCTOR
Doctors are unable to take calls during consultations. Patients are suggested to come in to see the Doctor.
RESULTS OF INVESTIGATIONS
If you have been referred for a test, please ensure you see a GP for the results within two or three days. Results will not be provided over the telephone.
MANAGEMENT OF PATIENT HEALTH INFORMATION
Our practice regularly engages with local health services, such as specialist,allied health and hospitals, your GP with provide sufficient information (referral letter) to plan and facilitate optimal patient care.
Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.
Patients who require communication assistance are asked to let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.
Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorised member of staff.